Shipping policy
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment.
You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
- Processing Time: 1 - 5 Business Days.
- Shipping Time:
-Express Shipping: 10 - 25 Business Days.
*Please note that shipping time is estimated and commences from the date of shipping,rather than the date of order.
*Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
2.1 General Terms
For most of the countries,our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries' levying rules.
You are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering. Nowachic can not give you advice or information about your country's tax rates and tariffs.
If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.You are also liable for any import duties or taxes incurred during the return process.
2.2 EORI number
Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.
In case of any question and unexpected delay you can always contact with our customer service.
If you don’t receive the parcel within this period, please contact us.
*Please contact us within 6 months of shipment if the package does not arrive in time, our customer care team (service@nowachic.com) will get back to you within 24 hours. Note that overdue requests may not be accepted.